Terms & Conditions


SFM Trial Optional Bonus

Bonuses offered as an optional add-on with the SFM 30-Day Trial are nonrefundable.


SFM Application

The SFM Application comes with a 30-day refund policy. To request a refund, you must notify our support desk with your request and reason for canceling within 30 days from your purchase date. Refund requests require a minimum of 2 business days lead time.


SFM Essential Membership (SFM Basic for Legacy Members)

30-Day Refund Policy
To request a refund, you must notify oursupport desk with your request and reason for canceling within 30 days of purchasing. Refund requests require a minimum of 24 hours lead time.


SFM ELITE Membership

Purchaser may cancel their order and receive a full refund within three (3) days of the date payment has been processed. All online access and memberships will also be cancelled. If the Purchaser enrolls in an installment plan, the initial payment date serves as the start of the three (3) day window and the refund policy does not restart with each subsequent payment.


DEA Memberships

Purchaser may cancel their order and receive a full refund within three (3) days of the date payment has been processed. Any online access and memberships relating to DEA will also be cancelled. If the Purchaser enrolls in an installment plan, the initial payment date serves as the start of the three (3) day window and the refund policy does not restart with each subsequent payment.


Membership Cancellation and Monthly Subscription Payments

Your monthly subscription fees are non-refundable should you cancel your membership. This means that if you cancel your membership the day of or after your monthly subscription fee is collected by our system, we are unable to provide a refund.

To prevent our system collecting funds automatically from your account if you cancel your membership at the same time that your monthly subscription is due, please contactMember Services to find out when your subscription date is due, as we require2 working days (Monday to Friday) notice of cancellation before your monthly subscription is due.

Following your cancelled membership with advance notice as specified, we confirm that we will delete your bank details and collect no further fees from you.